返金ポリシー

Return Policy & Refund Policy

At Ganyees Tokyo, customer satisfaction is a priority, and we strive to make our return & refund process as simple and transparent as possible. Please review the information below to understand our return and refund guidelines.

Return Conditions

All returns must be in new and unused condition.
Returns must be received at our warehouse within 30 days from the purchase date.
No returns or exchanges will be accepted after 30 days.
Gift returns are processed as an exchange or store credit only.
We do not charge restocking fees.

Return Shipping

Customers are responsible for any return shipping charges.
Please note that shipping fees are non-refundable.

Processing Time for Return Requests

Return requests are processed within 5-7 business days after receipt.

Refund Policy:

Refund Eligibility

Items returned for a refund must be in new and unused condition.
Refunds are available for purchases made exclusively through our website. Items purchased from other sources are not eligible for a refund through us.

Refund Amount

When you return an item with your own postage, you will receive a full refund for the item(s) being returned.
Original shipping charges are non-refundable.

International Refunds

For international returns, please note that duties, taxes, and tariff charges (if applicable) cannot be refunded.

Return Shipping Recommendations

We recommend using a tracked shipping method for any return, as Ganyees Tokyo is not responsible for items lost or damaged during transit.

言語